Disruption of services is very problematic to Service Providers in the IT & Communication sector. Technical disruptions due to fire, hacking and sabotage or power cuts followed, by the discontinuity of services will not only end in increased communication of “unhappy” customers but also lead to possible negative reviews across the Social Media.
Therefore, a well thought through contingency plan is a must-have to protect the own standing and a positive appearance in public. Furthermore, if an incident occurs, the safety and maintenance of business processes are at the centre of the action. With INAX and its product ixArma 5, your company is able to create individualized contingency plans for specific incidents in advance in order to ensure professional alerting and stringent crisis management. INAX offers the ideal basis for these situations.
By using any INAX service, your IT & Communication company remains in charge even in case of an incident, or emergency, thanks to our utmost reliable software-as-a-service solution. Fast response times let you easily manage difficult situations; whether alerting a defined group of staff or convening a crisis handling team. Furthermore, INAX monitors all events and activities – enabling you to create detailed reports. These reports may become a game-changer in cases where audit-compliant log-files and evidence are required by authorities, insurance companies or any other third party.