A No-Show-Scenario of an artist and hence “No Event” is problematic for Event Management Agencies as this could be very damaging across the Social Media, leading not only to “unhappy” customers but also a flood of expenses and possible refunds to customers. It is recommendable, to inform customers of the event management agency of a cancelled event at the earliest convenience to reduce unnecessary travel expenses.
Therefore, a well thought through contingency plan is a must-have to protect the own standing and a positive appearance in public. Furthermore, if an incident of any kind occurs, the safety and maintenance of business processes are at the centre of the action. With INAX and its product ixArma 5, your company is able to create individualized contingency plans for specific incidents in advance in order to ensure professional alerting and stringent crisis management. INAX offers the ideal basis for your event management agency in these situations, allowing to inform an unlimited number of clients in seconds.
By using any INAX service, your event management company remains in charge even in case of a cancellation, an incident or emergency, thanks to our utmost reliable software-as-a-service solution. Fast response times let you easily manage difficult situations; whether alerting a defined group of staff or convening a crisis handling team. Furthermore, INAX monitors all events and activities – enabling you to create detailed reports. These reports may become a game-changer in cases where audit-compliant log-Files and evidence are required by authorities, insurance companies or any other third party.